Our cancellation policy varies based on the rate plan booked. For most standard rates, free cancellation is available up to 48 hours prior to your arrival date. Non-refundable bookings typically do not permit free cancellation. Please refer to your booking confirmation for specific terms or contact us for details.

We accept major credit cards (Visa, MasterCard) and debit cards. Payment for your stay, including any applicable taxes and fees, is generally processed upon check-in, though some promotional or advance purchase rates may require full prepayment at the time of booking.

Standard check-in time is 12:00 Noon, and check-out is by 12:00 Noon. Early check-in or late check-out requests are subject to availability and may incur an additional fee. Please contact the front desk on your arrival or departure day to inquire. A valid photo ID is required at check-in.

Yes, our hotel is designed to be accessible for guests with disabilities, featuring ramps, elevators, and wide doorways where needed. We offer specially designed accessible rooms equipped with features like grab bars, roll-in showers, and accessible sinks. Please specify your needs when booking to ensure we can provide the most suitable accommodation.

Jammu city is the nodal point for reaching Katra through Air and it takes around 70 minutes of scenic drive through of around 50 kms to reach on to the foot hills of this religious shrine ‘Vaishnovdevi ’. The nearest Railway Station is at Katra itself 1.5 kms from the hotel.

The White Hotel Katra, Vaishnodevi is situated just 05 minutes away from the Katra Toll post, Off Katra Reasi road.